11 FLOWERS wishes that our customers never cancel or return products. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step, we are laying out our cancellation and return policy to take care of your hassles.
Shipping& Return Policy
Upon confirmation of payment for the order (“Order(s)”) placed by the you, the Company directly ships any such Order via third party logistic partners. Your Orders are inspected thoroughly before shipment to ensure they are in a perfect condition.
After the Orders are shipped, the Users shall be issued a tracking ID against their Order. The Users will be able to track their Orders by visiting our Website. In case your Order is shipped through multiple shipments, a tracking ID shall be issued against each such shipment.
The Orders will be dispatched within 2(two) – 3 (three) working days (excluding Sundays and public holidays) of confirmation of order and delivered within 7 (seven) – 8 (eight) working days from the date of dispatching such Orders. If there is any delay in shipping due to any unforeseeable circumstances, the Users shall be duly communicated in case of any such delay. If you are ordering our products during any sale event on our Website, shipment may be a bit delayed due to increased volumes. The Users must note that all the timelines are provided on an assumption basis and could change due to unforeseeable circumstances.
We provide Free Shipping for all our products.
Our delivery partners shall deliver the Orders on best effort basis, however, in case they are unable to deliver the same, the Orders shall be returned to the Company and the return or exchange option shall be given to the Customers in accordance with the terms of the return policy of the Company.
How do I cancel my order?
You can cancel an order only if it has not yet been shipped.
If the order has been shipped, you cannot cancel it online. Please contact our Customer Care on +91-6396602757 for support. Order cannot be canceled once it’s delivered to you.
Can I partially cancel an order?
No, it is not possible. But if your order is not dispatched then you will have to cancel the complete order and place a new order.
Can I partially return an order purchased in the offer?
Not applicable on our category due to hygiene concerns.
Can I only keep some of the products at the time of delivery and return the remaining products?
No, this is not allowed as per Company’s norms.
What is the process for returning the wrong/damaged products?
We only replace the wrong product and the products that are defective or damaged. To do so you need to send us an email at care@11flowers.in with the outer box and the product inside it along with the delivery label should be clearly visible or call/Whatsapp us on our Customer Care number +91-6396602757 in case you wish to replace your product.
Please report within 24 hours of receiving the orders. You will have to send the items back to us through courier. Once your return is received and inspected, we will ship the right products to you as per your initial order.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Is there anything else I should know while returning a product?
You should return the product in the same condition as it was received by you with intact product packaging, labels, and barcodes. We will be able to process the refund once the return shipment is received by us and verified.
How much time does it take to process the refund?
In case of cancellation before shipment, we process the full refund within 48 hours time.
In case of cancellation post-shipment or returns, we process the refund once the return is received and inspected. We will also notify you of the approval or rejection of your refund. Once the refund is approved, the refund will be processed deducting the shipping(if applicable) and payment charges(2% of the billing amount).
The refund will be initiated within a week post-approval. a credit will automatically be applied to your debit card or original method of payment, in another 5-7 business days as per the bank’s norm.
No refund will be permitted for the international purchase.
What to do in case of Late or missing refunds (if applicable)?
If you haven’t received a refund yet, first check your bank account again.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@11flowers.in.
International Returns and Refunds
There are no return no refund on international orders. We ensure deliveries from our trusted courier partners to avoid bad delivery experiences. We recommend to connect with our customer care team or write us at 11flowers108@gmail.com to get pre-delivery information during the working our 11 AM- 5 PM, Monday to Saturday.