At 11Flowers https://11flowers.in, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us.

1. Who We Are

Our website address is: https://11flowers.in
 We sell essential oils, attars, and perfumes, offering pure and natural products for wellness and fragrance.

2. Information We Collect

We may collect the following types of information:

    • Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order.
    • Account Information: If you register on our site, we store the personal details you provide in your user profile.
    • Contact Information: Details you provide when filling forms (contact, inquiries, newsletter sign-ups).
    • Technical Data: IP address, browser type, device details, and cookies for site functionality and analytics.
    • Comments & Reviews: Data shown in the comments/reviews form, including IP and browser details (for spam detection).
    • Media Uploads: If you upload images, avoid including embedded location data (EXIF GPS).

3. Cookies

We use cookies to:

    • Save your preferences (e.g., login details, cart items).
    • Improve website performance and personalization.
    • Enable analytics (Google Analytics, Facebook Pixel) and marketing.

You can disable cookies in your browser settings, but some features of the site may not function properly.

4. Payments

When you purchase from us, payment details (such as credit/debit card or UPI) are securely processed by our payment partners (e.g., Razorpay, Stripe, PayPal). We do not store your full payment details on our servers.

5. How We Use Your Information

We use your data to:

    • Process and deliver your orders.
    • Respond to your queries and customer service requests.
    • Send updates, promotions, or newsletters (if you have opted in).
    • Improve our website, products, and services.
    • Detect and prevent fraud, spam, or security issues.

6. Who We Share Your Data With

We may share your data with:

    • Payment processors (Razorpay) for secure transactions.
    • Logistics & delivery partners to deliver your orders.
    • Service providers (IT, analytics, email services) to help us operate the website.
    • Legal authorities if required by law.

We never sell your personal information to third parties.

7. How Long We Retain Your Data

    • Comments & reviews are retained indefinitely.
    • Orders and customer accounts are retained as long as required for legal, accounting, or tax purposes.
    • Users can edit or delete their profile information anytime (except username).

8. Your Rights

Depending on your location (India, EU, or other regions), you may have the right to:

    • Request a copy of your personal data.
    • Request correction or deletion of your data.
    • Withdraw consent for marketing communications.
    • Opt out of cookies or tracking.

For requests, please contact us at support@11flowers.in

9. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or loss. However, no method of transmission over the internet is 100% secure.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us for deletion.

11. Third-Party Content

Our site may include embedded content (videos, images, articles). Third-party sites may collect data and use cookies when you interact with their content.

12. Where Your Data is Sent

Visitor comments and form submissions may be checked through automated spam detection services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date.

14. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:

📧 support@11flowers.in

COMMON SHIPPING AND RETURN POLICY

Shipping & Returns

    ✔ Free shipping on all orders across India.

    ✔ Orders are dispatched within 2–3 working days and delivered in 7–8 working days.

    ✔ Orders can be cancelled only before dispatch.

    ✔ Returns accepted only for damaged/defective/wrong products, reported within 24 hours of delivery.

      • NO RETURN/ EXCHANGE FOR USED/ OPENED PRODUCTS

    ✔ No returns/refunds on international orders.